Apology For Employee Behavior

{Date}

To:
{Name}
{Address}
{City, State, Zip}

Dear {Recipient},

Thank you for your feedback. I would like to extend my apologies for the way that you were treated in our {location} store on {date}.

I was sorry to hear about the behavior of {Employee Name}. Let me assure you that {he/she} has been relieved of {his/her} duties and position within this company. We strive for excellent customer service and I would like to assure you that this sort of incident will not happen again.

We value your continued patronage and would like to extend to you a {gift card, promotional item, etc.} in compensation for the negative encounter you experienced.

Thank you,

{Sender}