Call Center Operator Job Description
This call center operator job description is a great way to make sure that all employees know what is required of them during work hours.
Downloads are subject to this site's terms of use.
Description
Responsibilities:
- Handling customer calls in an efficient and friendly manner.
- Providing customers with thorough information and details.
- Learning products and staying informed of changes, so that you can handle any customer's questions.
- "Up selling" customers when appropriate.
Qualifications:
- Friendly, outgoing personality.
- Strong customer service skills.
- Typing speed of ~40 wpm.
- Previous customer service experience preferred.
- Ability to sit for long periods of time.
- Excellent communication skills.
- Ability to function well in a fast-paced, team environment.
