Complaint Disavowal

{Date}

To:
{Name}
{Address}
{City, State, Zip}

Dear {Recipient},

Thank you for your feedback. I am sorry to hear that your order was {damaged/late/subpar/lost}. However, we, {Company}, are not responsible for your order once it has left our warehouse.

The issue, unfortunately, is with the shipping company, {Company}, that we use for all our deliveries. Since this is not the first problem we have encountered, let me assure you that we have ceased our partnership and are looking into a more reliable arrangement.

I regret your negative experience with {Company}. Please forward any questions or complaints to their representatives at {contact information}.

Thank you,

{Sender}