Customer Service Alteration Letter

{Date}

To:
{Name}
{Address}
{City, State, Zip}

Dear {Recipient},

I am sorry to inform you that your shipment of {product} on {date} was {cancelled/delayed/lost} due to {reason}.

We now have the situation under control and have removed the obstacles that caused the shipment's alterations. Your new order will be shipped out tomorrow in first class mail at no additional expense to you. You should receive it no later than {date}.

We thank you for your understanding and patience during this period of adjustment and hope that you have not been unduly inconvenienced. If you have any questions, please feel free to contact us at {contact information}.

Sincerely,

{Sender}