Customer Service Representative Job Description
Make sure that all existing and new hire employees know what their responsibilities are and how to perform their duties with this customer service representative job description.
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Description
Responsibilities:
- Handles incoming calls from customers.
- Responds quickly and efficiently to customers' concerns.
- Attempts to implement reasonable customer suggestions.
- Maintains a positive attitude while engaged with customers.
- Solves problems and thinks on one's feet to accomplish a task.
- Maintains familiarity with company's products and/or services.
- Assists in sales as needed.
Qualifications:
- Experience in a customer service setting.
- Ability to learn and retain knowledge of products and/or services.
- Ability to effectively communicate company policies/procedures to customers.
- Excellent problem solving skills.
- Ability to analyze a situation and implement a solution.
- Strong organizational and communication skills.
- Ability to multi-task.
