Hotel Front Desk Staff Job Description
Hotels who are hiring new employees or simply updating new requirements can use this hotel front desk staff job description.
Downloads are subject to this site's terms of use.
Description
Responsibilities:
- Greeting customers.
- Explaining hotel policies and procedures.
- Providing customers with accurate rate information.
- Taking customers' information and money for their rooms.
- Answering phones in a confident and friendly manner.
- Assisting with all customers' requests.
Qualifications:
- High school diploma required.
- Proper certifications required.
- Excellent customer service skills.
- Prior experience in customer service preferred.
- Ability to do basic math and handle money.
- Excellent communication skills.
- Ability to work unsupervised.
