Authorization to Return Items

Dear {Recipient},

It is not necessarily the policy of {company name} to authorize the return of goods. But we are willing to make an exception in this case, because {reason company is accepting the return}.

• The value of the items being returned cannot be more than {amount}. <

• You will be charged a restocking/handling fee of {amount}.

• The goods you return must be in excellent, like-new condition. If we are not able to place these items up for resale, we will reject their return.

• You are responsible for all shipping costs.

We thank you for cooperation in this matter. Please contact us if you have questions or concerns.

Sincerely,

{Sender}